⏰Alarms, rules and escalations

Eliona has a powerful system for registering, reporting, and forwarding incidents to the appropriate specialists for clarification.

Alarms, rules, and tickets are closely linked. Therefore, this topic is covered in a single chapter.

Definition of terms

To understand how alarms, rules, etc. are handled in eliona, it is necessary to become familiar with the terminology used.

-> Rules

Rules are the conditions that must be met for an alarm to be triggered.

Using Rules you can configure in detail when an alarm should be triggered.

-> Alarms

A Alarm is in Eliona any report of an improper condition. Whenever eliona detects a deviation from a rule, eliona creates an alarm.

A Alarm is not automatically a sign of immediate danger. Even in a harmless case, e.g. an overflowing trash can, eliona creates an Alarm – provided there is a corresponding rule in place.

To distinguish how urgent Alarms they are, they are Alarms sorted by priority.

-> escalations

When a Alarm is issued, selected users can be notified automatically and via various channels, e.g. by email or SMS. This functionality is called Escalation referred to as

-> Tickets & Tasks

Tickets are work orders that can be sent to specialists when a Alarm has been issued.

Tickets can be subdivided into individual work packages. These work packages are Tasks.