> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/alarme-regeln-und-eskalationen/eskalationen.md).

# Escalations

## What are escalations?

As *Escalation* In eliona, escalation means notifying users about alarms via external channels, e.g. by email or SMS.

{% hint style="info" %}
Simply put: when an alarm is triggered, a user receives a notification by email.
{% endhint %}

Escalations can be customized in great detail in eliona: you can precisely define which alarms are escalated to which users. Schedules can also be created.

## Configuration options for escalations

You can customize escalations according to the following aspects:

### *Who* gets notified?

You can precisely define which users alarms are escalated to.

### *How* gets notified?

Users can be notified through various channels.

Available options are

* Email
* Slack
* Google Chat
* SMS

{% hint style="info" %}
Please note:

* You can specify individually for each user which channels they are notified on. This is done when you configure an [-> configure escalation](/collection/english-v14/documentation/alarme-regeln-und-eskalationen/eskalationen/eine-eskalation-konfigurieren.md)
* You need to configure some technical details, for example specify which email server emails are sent from.\
  More information on this can be found under [-> configure escalation channels](#eskalationen-konfigurieren)
* You must ensure that correct contact details are available for the user and, if necessary, add them.\
  Learn more about this topic in the chapter [-> configure a user for escalations](/collection/english-v14/documentation/alarme-regeln-und-eskalationen/eskalationen/nutzer-fur-eskalationen-konfigurieren.md)
  {% endhint %}

### *When* gets notified?

You can precisely set when people should be notified and when not.

This is controlled via "calendars". In these calendars, times can be set for each individual user at which the user receives notifications. Exceptions can also be configured.

### *What* is shown to the user?

You can customize the content of the messages a user receives during an escalation.

How this works can be found under [-> create templates](broken://pages/335aad9adf4a0034c22177bcb1065ab06d6b2b4d)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.buildings.ability.abb/collection/english-v14/documentation/alarme-regeln-und-eskalationen/eskalationen.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.