The notification provider Email In Eliona, it enables the configuration and management of email notifications to send alarms and other notifications via an email system.
Configuration
Navigate to: Engineering → Notification Providers → Email
In the view [A] the following options are available:
A1
Note
Internal note for this configuration.
A2
Host
SMTP server through which emails are sent.
A3
Sender Name
Name displayed as the sender in emails.
A4
Sender Email
Email address used as the sender.
A5
Authentication required
Enable/disable whether SMTP authentication is used.
A6
Users
Username / email address for SMTP authentication.
A7
Password
Password for SMTP authentication.
A8
Port
SMTP server port (e.g. 25, 465, or 587).
A9
Pool
Enables sending via an SMTP pool.
A10
Secure
Enables the use of a secure connection (STARTTLS/SSL).
A11
Strict SSL/TLS
Forces a strict SSL/TLS connection.
A12
Rate Limit
Maximum allowed number of emails per defined interval.
A13
Rate Delta
Time interval for the rate limit in seconds.
A14
Max Connections
Maximum number of concurrent SMTP connections.
A15
Save
Apply changes to the configuration.
Email Templates
Eliona allows you to customize individual email templates for various notifications. This applies not only Alarm Emails, but also Ticket Email Content and Password Reset Email Content. By customizing these templates, you can tailor the design, style, and content of your emails to your needs.
Click on 
on the right in the template [C], to edit a pre-made template.
Override default:
To customize the selected template, choose the option Override default [D] This allows you to make individual changes to the template instead of using the default template.
Change email subject
As soon as the option "Override default" is activated, you can customize the email subject [E] Enter a custom subject here, which will be used for all future alarm emails.
◈ Only alarm variables can be used in the email subject: → Alarm template: Available variables. ▷ The subject of ticket and password reset emails is fixed and cannot be changed.
Edit format & style:
Under Alarm Email Content [F], Ticket Email Content or Password Reset Email Content you can edit the HTML code of the respective email. This code determines the layout, colors, and structure of the email.
Alarm Email Content: Used for notifications sent via triggered alarms.
Ticket Email Content: Used for emails sent as part of the ticket system, e.g. to inform about newly created tickets or status changes.
Password Reset Email Content: This template is used for password reset emails when a user resets their password.
With HTML and CSS you can make changes to the design and formatting, such as the font, colors, or inserting images:
After you have edited the template, click Save, in the bottom left to ensure that all future emails use the updated content.
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