# Alarms, rules and escalations

Eliona has a powerful system for recording, reporting, and forwarding events to the relevant specialists for clarification.

Alarms, rules, and tickets are closely interrelated. Therefore, this topic is covered in a single chapter. 

## Terminology

To understand how alarms, rules, etc. are handled in eliona, it is necessary to become familiar with the terminology used.  

### [-> Rules](https://docs.buildings.ability.abb/collection/english-v14/documentation/alarms-rules-and-escalations/rules)

*Rules* are the conditions that must be met for an alarm to be triggered. 

Using *Rules* you can configure in detail when an alarm should be triggered.

### [-> Alarms](https://docs.buildings.ability.abb/collection/english-v14/documentation/alarms-rules-and-escalations/alarms)

A *Alarm* In Eliona, an alarm is any notification of an improper condition. Whenever eliona detects a deviation from a rule, eliona creates an alarm. 

A *Alarm* is not automatically a sign of immediate danger. Even in a harmless case, e.g. an overflowing trash can, eliona creates an *Alarm* — provided there is a corresponding *rule* in place.

To distinguish how urgent *Alarms* are, *Alarms* they are sorted by priority.

### [-> escalations](https://docs.buildings.ability.abb/collection/english-v14/documentation/alarms-rules-and-escalations/escalations)

When a *Alarm* is issued, selected users can be notified automatically and via various channels, e.g. by email or SMS. This functionality is called *escalation* referred to as 

### [-> Tickets & Tasks](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets)

*Tickets* are work orders that can be sent to specialists when a *Alarm* has been issued. 

*Tickets* can be broken down into individual work packages. These work packages are *tasks*.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.buildings.ability.abb/collection/english-v14/documentation/alarms-rules-and-escalations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.