↗️escalations

What are escalations?

As escalation In eliona, this means notifying users about alarms on external channels, e.g. by email or SMS.

Simply put: when an alarm is triggered, a user receives a notification by email.

Escalations can be customized in great detail in eliona: You can precisely define which alarms are escalated to which users. Schedules can also be created.

Configuration options for escalations

You can customize escalations according to the following criteria:

Who is notified?

You can precisely define which users alarms are escalated to.

How is notified?

Users can be notified via different channels.

Available options

• Email

• Slack

• Google Chat

• SMS

Please note:

• You can define for each user individually which channels they are notified on. This is done when you -> configure escalation

• You need to configure some technical details, for example specify which email server emails are sent from. You can find more information about this under -> configure escalation channels

• You must ensure that correct contact details are available for the user and add them if necessary. Learn more about this topic in the chapter -> configure a user for escalations

When is notified?

It can be precisely set when people should be notified and when they should not.

This is controlled via "calendars". In these calendars, times can be set for each individual user at which the user receives notifications. Exceptions can also be configured.

What is shown to the user?

You can customize the content of the messages that a user receives during an escalation.

You can learn how this works under -> create templates