For alarms to be escalated to users, the user profiles must have been configured correctly and completely.
If you have already created a user, you can subsequently add the necessary information to the user profile.
--> Open the user's user data
Fill in the marked fields:
[A]
E-mail address
Alarms are escalated to this e-mail address.
[B]
Tags
Assign tags to the user.
Only if the user is assigned the same tag as the escalation can an alarm be escalated to this user. See here
[C]
escalation channels
Specify on which escalation channels the user should be notified. You can find more information under -> Define contact addresses
[D]
Projects
Assign the user to the corresponding project.
The user must be assigned to the project in which the escalation is triggered.
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