# Configure users for escalations

## Overview

For alarms to be escalated to users, the user profiles must have been configured correctly and completely.

If you have already created a user, you can subsequently add the necessary information to the user profile.

## Procedure

* -[-> Open the user's user data](https://docs.buildings.ability.abb/collection/english-v14/documentation/users/adjust-user-data)
* Fill in the marked fields:

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/Y9FgWQC44BxwD1RxprcT/D2A7C2CC-E6FF-4DAA-B756-69314227043D.png" alt=""><figcaption><p>Fig. 1 – Information of a user profile</p></figcaption></figure></div>

<table data-full-width="true"><thead><tr><th width="74.33333333333331"></th><th width="182"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>E-mail address</td><td>Alarms are escalated to this e-mail address.</td></tr><tr><td><strong>[B]</strong></td><td>Tags</td><td><p>Assign tags to the user. </p><p>Only if the user is assigned the same tag as the escalation can an alarm be escalated to this user. See <a href="../create-a-new-escalation#schritt-3-tags-mit-benutzern-und-zielen">here</a></p></td></tr><tr><td><strong>[C]</strong></td><td>escalation channels</td><td>Specify on which escalation channels the user should be notified. You can find more information under <a href="broken-reference">-> Define contact addresses</a></td></tr><tr><td><strong>[D]</strong></td><td>Projects</td><td><p>Assign the user to the corresponding project.</p><p>The user must be assigned to the project in which the escalation is triggered.</p></td></tr></tbody></table>