# Configure ticket

## Overview

<figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/zpqXMFYYkSRUzQ5QT3hB/Ticketing%20(6).png" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th width="100.33333333333337"></th><th width="206"></th><th width="634"></th><th></th></tr></thead><tbody><tr><td><strong>[A1]</strong></td><td>User name</td><td>Your user name will be filled in by default.</td><td>Optional</td></tr><tr><td><strong>[A2]</strong></td><td>Phone number</td><td>If a phone number is stored, it will be filled in automatically.</td><td>Optional</td></tr><tr><td><strong>[A3]</strong></td><td>Email</td><td>The email address of your user will be entered automatically.</td><td>Optional</td></tr><tr><td><strong>[B]</strong></td><td>Assigned to</td><td>Assign the ticket to a user.</td><td>Required field</td></tr><tr><td><strong>[C]</strong></td><td>Ticket title</td><td>Give the ticket a title.</td><td>Required field</td></tr><tr><td><strong>[D]</strong></td><td>Priority</td><td>Set the priority of the ticket.</td><td>Required field</td></tr><tr><td><strong>[E]</strong></td><td>Reason</td><td>Select the reason for the ticket.</td><td>Required field</td></tr><tr><td><strong>[F]</strong></td><td>Alarm</td><td>Assign the ticket to a specific alarm. <br>If you <a href="../create-tickets#ueber-einen-alarm-erstellen">-> created ticket via an alarm</a> have done so, this field is already filled in.</td><td>Optional</td></tr><tr><td><strong>[G]</strong></td><td>asset</td><td>Assign an asset to the ticket to associate it with specific devices or systems.</td><td>Optional</td></tr><tr><td><strong>[H]</strong></td><td>Tags</td><td>Choose whether the tags from the asset or custom tags should be used.</td><td>Optional</td></tr><tr><td><strong>[H1]</strong></td><td>Search tags</td><td>Assign tags to better categorize the ticket and manage access rights.</td><td>Optional</td></tr><tr><td><strong>[I]</strong></td><td>Description</td><td>Add a description to explain the reason for creating the ticket.</td><td>Required field</td></tr><tr><td><strong>[J]</strong></td><td>Template</td><td>Mark this ticket as a template for future tickets if desired.</td><td>Optional</td></tr><tr><td><strong>[K]</strong></td><td>Attachments</td><td>Upload documents such as datasheets or technical documentation.</td><td>Optional</td></tr><tr><td><strong>[L]</strong></td><td>Save</td><td>Save the ticket and create it.</td><td>-</td></tr></tbody></table>

## Step by step

1. Follow the steps in chapter [-> Create tickets](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/create-tickets) from
2. Configure the ticket. At least the fields **\[A]**, **\[F]** and **\[H]** must be filled in&#x20;
3. Click on **Save \[E]**\
   ▷ The menu [-> Ticket details](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/ticket-details) opens
4. Continue in the chapter [-> Create tasks](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/create-tasks)&#x20;