Configure ticket

Overview

[A1]	User name	Your user name will be filled in by default.	Optional
[A2]	Phone number	If a phone number is stored, it will be filled in automatically.	Optional
[A3]	Email	The email address of your user will be entered automatically.	Optional
[B]	Assigned to	Assign the ticket to a user.	Required field
[C]	Ticket title	Give the ticket a title.	Required field
[D]	Priority	Set the priority of the ticket.	Required field
[E]	Reason	Select the reason for the ticket.	Required field
[F]	Alarm	Assign the ticket to a specific alarm. If you -> created ticket via an alarm have done so, this field is already filled in.	Optional
[G]	asset	Assign an asset to the ticket to associate it with specific devices or systems.	Optional
[H]	Tags	Choose whether the tags from the asset or custom tags should be used.	Optional
[H1]	Search tags	Assign tags to better categorize the ticket and manage access rights.	Optional
[I]	Description	Add a description to explain the reason for creating the ticket.	Required field
[J]	Template	Mark this ticket as a template for future tickets if desired.	Optional
[K]	Attachments	Upload documents such as datasheets or technical documentation.	Optional
[L]	Save	Save the ticket and create it.	-

Step by step

1. Follow the steps in chapter -> Create tickets from

2. Configure the ticket. At least the fields [A], [F] and [H] must be filled in

3. Click on Save [E] ▷ The menu -> Ticket details opens

4. Continue in the chapter -> Create tasks