# Create tickets

## Overview

Tickets can be created in several ways:

1. Via the ticket menu
2. Via an alarm
3. Via a template

### **What is the difference between the various ways to create a ticket?**

This is primarily a convenience feature. When a **Alarm** occurs, it is likely that a ticket will need to be created afterward. If a ticket is created via an alarm, certain ticket options are already preconfigured, which speeds up the creation process.

If you create a ticket via the **ticket menu** all available options in the configuration are empty and can be fully customized by you.

When creating a **ticket via a template** a predefined set of configurations is used, which is especially helpful if you need to create similar tickets regularly. This method saves time and ensures that recurring tasks are managed consistently and efficiently.

## Create via the ticket menu

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/vG5ZCw7OpFDepBqhpHTV/FB8112CD-DC3B-4E48-B6BE-95C994FDD068.png" alt=""><figcaption></figcaption></figure></div>

1. Click on **\[A]**\
   ▷ The ticket menu opens
2. Click on **\[M]**\
   ▷ The ticket configuration menu opens
3. Continue in chapter [->Configure ticket](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/configure-ticket)

## Create via an alarm

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/kQFFaB4MyeVr8QCpK4PO/CCB20167-4154-4006-9EE5-182A29718756.png" alt=""><figcaption></figcaption></figure></div>

1. Click on **\[A]**\
   ▷ The alarm menu opens
2. For the alarm for which you want to create a ticket: Click on **\[C]**\
   ▷ The menu **More options \[D]** appears
3. Click on **Create ticket \[G]**\
   ▷ The ticket configuration menu opens
4. Continue in chapter [->Configure ticket](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/configure-ticket)

## Create via templates

<figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/iT4G4Xi20Db2L8xRf8K6/Ticketing%20(5).png" alt=""><figcaption></figcaption></figure>

1. Go to the **ticket menu** \[A].

   ▷ The ticket menu opens.
2. Activate the switch **Templates** \[I].\
   ▷ The list of available templates is displayed.
3. Select the desired template from the list.\
   ▷ The ticket configuration menu opens.
4. Continue in chapter [->Configure ticket](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/configure-ticket)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/create-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.