> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/ticket-details.md).

# ticket details

The **ticket details**The -page is used to manage and provide an overview of all important information about a ticket, including the associated tasks, comments, and activities, as well as to perform actions such as editing, closing, or creating tasks.

<figure><img src="/files/9148838920c070e66cda63c0cb1b425d943f33cb" alt=""><figcaption></figcaption></figure>

<table data-header-hidden data-full-width="true"><thead><tr><th width="95.33333333333331"></th><th width="229"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Timeline</td><td>A timeline in which it can be seen who did what and when; it becomes clear when who worked on what</td></tr><tr><td><strong>[A1]</strong></td><td>Users </td><td>Who did something</td></tr><tr><td><strong>[A2]</strong></td><td>Next/Previous week</td><td>go forward or back one week and see what was done</td></tr><tr><td><strong>[A3]</strong></td><td>Event marker</td><td>Marks when something happened and how much happened. Clicking the marker can show additional information.</td></tr><tr><td><strong>[B]</strong></td><td>Comment field</td><td>A section where comments can be written and discussions can be held.</td></tr><tr><td><strong>[B1]</strong></td><td>Comment</td><td>Shows who wrote the comment, when it was written, and the content of the comment.</td></tr><tr><td><strong>[B2]</strong></td><td>Add comment</td><td>Allows you to write a new comment as text.</td></tr><tr><td><strong>[B3]</strong></td><td>Attach file</td><td>Allows a file to be attached to a comment.</td></tr><tr><td><strong>[B4]</strong></td><td>Submit</td><td>Sends the comment.</td></tr><tr><td><strong>[C]</strong></td><td>Work log</td><td>Logs which tasks were performed or which changes were made.</td></tr><tr><td><strong>[D]</strong></td><td>Create task</td><td>Creates a new task that is added to the ticket. <a href="/pages/c4691a81ef13520bb9560860d7d78714147749c1">-> Create task</a></td></tr><tr><td><strong>[E]</strong></td><td>Sort tasks</td><td>Allows tasks to be sorted by ID, asset, title, reason, assignment, and status.</td></tr><tr><td><strong>[F]</strong></td><td>tasks</td><td>Lists all tasks and displays their information.</td></tr><tr><td><strong>[F1]</strong></td><td>Task ID</td><td>The unique ID of the task.</td></tr><tr><td><strong>[F2]</strong></td><td>asset</td><td>Shows the asset with which the task is linked.</td></tr><tr><td><strong>[F3]</strong></td><td>Status</td><td>Shows the status of the task, e.g. in progress, completed, or assigned.</td></tr><tr><td><strong>[F4]</strong></td><td>More options</td><td>Provides options for the asset or linked assets so they can be accessed quickly.</td></tr><tr><td><strong>[G]</strong></td><td>Ticket info</td><td>Displays all relevant information about the ticket.</td></tr><tr><td><strong>[G1]</strong></td><td>Edit ticket</td><td>Allows the ticket to be edited afterward. <a href="/pages/4b379c335a3623de2586cc693554a46f063b1111">-> Create ticket</a></td></tr><tr><td><strong>[G2]</strong></td><td>Close ticket</td><td>Closes the ticket once all associated tasks have been completed. Only the assigned person can do this. <a href="/pages/3c793f7f50ac288507f86b8c28c8f08e4bcc23a2">-> Close ticket</a></td></tr><tr><td><strong>[G3]</strong></td><td>Cancel ticket</td><td>Cancels the ticket. This can also only be carried out by the assigned person.</td></tr></tbody></table>

{% hint style="info" %}
A ticket can only be closed or canceled by the person it was assigned to, and it can only be completed once all tasks have been done.
{% endhint %}


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