> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/ticket-einstellungen.md).

# Ticket and task settings

Open **Tickets** and click the gear in the top bar. The settings apply across the project.

<figure><img src="https://156899794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-1210881b03dc111f9c18a080986aa23a30cac1d1%2FTicket%20and%20Task%20settings.png?alt=media" alt="Ticket- und Task-Einstellungen"><figcaption><p>Ticket and task settings</p></figcaption></figure>

<table data-header-hidden data-search="false"><thead><tr><th width="66.60003662109375">Item</th><th width="226.440185546875">Title</th><th>Description</th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Notification after ticket creation</td><td>Sends an email to the assignee after a ticket is created.</td></tr><tr><td><strong>[B]</strong></td><td>Send from priority</td><td>Determines from which priority the notification is sent.</td></tr><tr><td><strong>[C]</strong></td><td>Default assignee</td><td>Is preselected by default for new tickets.</td></tr><tr><td><strong>[D]</strong></td><td>Remove default assignee</td><td>Deletes the default assignment.</td></tr><tr><td><strong>[E]</strong></td><td>All tasks completed</td><td>Notifies the ticket assignee as soon as all tasks of the ticket are completed.</td></tr><tr><td><strong>[F]</strong></td><td>Ticket or task overdue</td><td>Notifies the respective assignee about overdue open tickets or tasks.</td></tr><tr><td><strong>[G]</strong></td><td>Save</td><td>Applies the settings.</td></tr></tbody></table>

{% hint style="info" %}
The overdue check compares whole calendar days. Completed or canceled tickets and tasks do not trigger an overdue notification.
{% endhint %}


---

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