# Ticket settings

## Open Ticket Settings

To add the **Ticket Settings** to open, follow these steps:

1. **Navigate to the ticket view:**\
   Click in the *Sidebar* on **Tickets**.
2. **Open settings:**\
   In the top bar of the ticket view, you will see a **gear icon** <img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/fnzRLiqbT6UG6cdvcI8q/image.png" alt="" data-size="line">.\
   ▷ Click this icon to open the window *Ticket Settings* to open.

## Configure Ticket Settings

The **Ticket Settings**window in *Eliona* offers various options for configuring notifications and default assignments for tickets. The individual elements are structured as follows:

<figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/cTBCgP5X1InCwpE2zL0n/Tickets%20Setting%20(1).png" alt=""><figcaption></figcaption></figure>

* **Enable email notifications \[A]:**\
  Turn on the option to automatically notify the assignee by email as soon as a new ticket is created.
* **Notification from priority level \[B]:**\
  Select the minimum priority from which notifications should be sent (e.g. "Medium" or higher).
* **Default assignee \[C]:**\
  Define a default person who will automatically be entered as the assignee for new tickets.
* **Delete default assignee \[D]:**\
  Remove the defined default assignee with a click on this button.
* **Save changes \[E]:**\
  Save all changes made or cancel the process to leave the settings unchanged.