For the complete documentation index, see llms.txt. This page is also available as Markdown.
Ticket settings
Open Ticket Settings
To add the Ticket Settings to open, follow these steps:
Navigate to the ticket view:
Click in the Sidebar on Tickets.
Open settings:
In the top bar of the ticket view, you will see a gear icon .
▷ Click this icon to open the window Ticket Settings to open.
Configure Ticket Settings
The Ticket Settingswindow in Eliona offers various options for configuring notifications and default assignments for tickets. The individual elements are structured as follows:
Enable email notifications [A]:
Turn on the option to automatically notify the assignee by email as soon as a new ticket is created.
Notification from priority level [B]:
Select the minimum priority from which notifications should be sent (e.g. "Medium" or higher).
Default assignee [C]:
Define a default person who will automatically be entered as the assignee for new tickets.
Delete default assignee [D]:
Remove the defined default assignee with a click on this button.
Save changes [E]:
Save all changes made or cancel the process to leave the settings unchanged.
