> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/ticket-templates.md).

# Ticket templates

Templates store recurring ticket details. This makes it possible to create similar work orders faster and more consistently.

## Manage templates

Open **Tickets** and click on **Templates**.

<div data-full-width="true"><figure><img src="https://156899794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-543f6d3b81ba59b8946e534b7e0689e2316cb1bc%2FTempate%20list.png?alt=media" alt="Liste der Ticket-Templates"><figcaption><p>Manage ticket templates</p></figcaption></figure></div>

<table data-header-hidden data-search="false"><thead><tr><th width="63.39996337890625">Item</th><th width="170.4798583984375">Title</th><th>Description</th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Filter</td><td>Searches the templates.</td></tr><tr><td><strong>[B]</strong></td><td>Create template</td><td>Opens the configuration for a new template.</td></tr><tr><td><strong>[C]</strong></td><td>Create folder</td><td>Creates a folder for structuring the templates.</td></tr><tr><td><strong>[D]</strong></td><td>Move</td><td>Moves a template into a folder via drag and drop.</td></tr><tr><td><strong>[E]</strong></td><td>Title</td><td>Template name.</td></tr><tr><td><strong>[F]</strong></td><td>Priority</td><td>Predefined ticket priority.</td></tr><tr><td><strong>[G]</strong></td><td>Reason</td><td>Predefined ticket reason.</td></tr><tr><td><strong>[H]</strong></td><td>Assigned to</td><td>Predefined assignee.</td></tr><tr><td><strong>[I]</strong></td><td>Edit</td><td>Opens the template configuration.</td></tr><tr><td><strong>[J]</strong></td><td>Delete</td><td>Deletes the template.</td></tr></tbody></table>

Configure in the template the details that should be prefilled for new tickets. Before creation, the user can review and supplement the transferred values.

## Use template

1. Open the ticket list.
2. Click on **+ Ticket** and select **Create from template**.
3. Select the desired template.
4. Review the transferred details and create the ticket.

See also [-> Create tickets from a template](/collection/english-v14/documentation/tickets/tickets-erstellen.md#aus-einem-template-erstellen).


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