> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets/tickets-erstellen.md).

# Create tickets

Tickets can be created directly, from an alarm, or from a template. A project role with write access to tickets is required for this. [-> Permissions for tickets and tasks](/collection/english-v14/documentation/tickets/rechte-fuer-tickets-und-tasks.md)

## Create directly

1. Open **Tickets**.
2. Click on **+ Ticket \[1]**.
3. Select **Create new**.
4. Fill out the form. [-> Configure ticket](/collection/english-v14/documentation/tickets/ticket-konfigurieren.md)

## Create from an alarm

<div data-full-width="true"><figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/kQFFaB4MyeVr8QCpK4PO/CCB20167-4154-4006-9EE5-182A29718756.png" alt="Ticket über einen Alarm erstellen"><figcaption><p>Create ticket from an alarm</p></figcaption></figure></div>

1. Open the alarm menu via **Alarms \[A]**.
2. Click on the desired alarm **\[C]**.
3. Open **More options \[D]**.
4. Select **Create ticket \[G]**.
5. Complete the details in the ticket form and create the ticket. [-> Configure ticket](/collection/english-v14/documentation/tickets/ticket-konfigurieren.md)

The selected alarm and, if available, the associated asset are automatically transferred to the ticket form.

## Create from a template

<div data-full-width="true"><figure><img src="https://156899794-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-ed3b4ade55bf1ebfc78561a578f62f86355841c1%2FCreate%20from%20Template.png?alt=media" alt="Ticket aus einem Template erstellen"><figcaption><p>Create ticket from a template</p></figcaption></figure></div>

1. Click on **+ Ticket \[1]**.
2. Select **Create from template \[2]**.
3. Open the desired template with **\[3]**.
4. Check and add to the transferred information and create the ticket.

How templates are created, organized, and managed is described under [-> Ticket templates](/collection/english-v14/documentation/tickets/ticket-templates.md) described.


---

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