> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/german-14.2-freezed/dokumentation/tickets/ticket-einstellungen.md).

# Ticket- und Task-Einstellungen

Öffnen Sie **Tickets** und klicken Sie in der oberen Leiste auf das Zahnrad. Die Einstellungen gelten projektweit.

<figure><img src="https://1159464874-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-1210881b03dc111f9c18a080986aa23a30cac1d1%2FTicket%20and%20Task%20settings.png?alt=media" alt="Ticket- und Task-Einstellungen"><figcaption><p>Ticket- und Task-Einstellungen</p></figcaption></figure>

<table data-header-hidden data-search="false"><thead><tr><th width="66.60003662109375">Element</th><th width="226.440185546875">Titel</th><th>Beschreibung</th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Benachrichtigung nach Ticketerstellung</td><td>Sendet dem Assignee nach der Erstellung eines Tickets eine E-Mail.</td></tr><tr><td><strong>[B]</strong></td><td>Senden ab Priorität</td><td>Legt fest, ab welcher Priorität die Benachrichtigung gesendet wird.</td></tr><tr><td><strong>[C]</strong></td><td>Standard-Assignee</td><td>Wird bei neuen Tickets standardmässig vorausgewählt.</td></tr><tr><td><strong>[D]</strong></td><td>Standard-Assignee entfernen</td><td>Löscht die Standardzuweisung.</td></tr><tr><td><strong>[E]</strong></td><td>Alle Tasks abgeschlossen</td><td>Benachrichtigt den Ticket-Assignee, sobald alle Tasks des Tickets abgeschlossen sind.</td></tr><tr><td><strong>[F]</strong></td><td>Ticket oder Task überfällig</td><td>Benachrichtigt den jeweiligen Assignee bei überfälligen offenen Tickets oder Tasks.</td></tr><tr><td><strong>[G]</strong></td><td>Speichern</td><td>Übernimmt die Einstellungen.</td></tr></tbody></table>

{% hint style="info" %}
Die Überfälligkeitsprüfung vergleicht ganze Kalendertage. Abgeschlossene oder abgebrochene Tickets und Tasks lösen keine Überfälligkeitsbenachrichtigung aus.
{% endhint %}


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