> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/german-14.2-freezed/dokumentation/tickets/timeline-und-arbeitsprotokoll.md).

# Timeline und Arbeitsprotokoll

## Timeline

Die Timeline stellt Ticket- und Task-Ereignisse nach Benutzer und Kalenderwoche dar.

<div data-full-width="true"><figure><img src="https://1159464874-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-806e2e26b2efd90c84e872553b14da13fd157d1e%2FTimeline.png?alt=media" alt="Timeline für Tickets und Tasks"><figcaption><p>Timeline im Ticket Management</p></figcaption></figure></div>

Aktivieren Sie in der Ticketliste **Timeline \[D]** oder öffnen Sie den Reiter **Tasks** eines Tickets.

## Arbeitsprotokoll

<div data-full-width="true"><figure><img src="https://1159464874-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNyvwhz1kEMXcHf4HLuZ8%2Fuploads%2Fgit-blob-53f903a84fb9fbf2494d3b824e50ecfd255995d7%2FWork%20Log.png?alt=media" alt="Arbeitsprotokoll eines Tickets"><figcaption><p>Arbeitsprotokoll</p></figcaption></figure></div>

<table data-header-hidden data-search="false"><thead><tr><th width="54.43994140625">Element</th><th width="165.2401123046875">Titel</th><th>Beschreibung</th></tr></thead><tbody><tr><td><strong>[C]</strong></td><td>Arbeitsprotokoll</td><td>Öffnet die chronologische Änderungshistorie des Tickets.</td></tr><tr><td><strong>[F]</strong></td><td>Zurück</td><td>Kehrt zur vorherigen Ansicht zurück.</td></tr></tbody></table>

Das Arbeitsprotokoll führt chronologisch auf:

* Erstellung und Aktualisierung des Tickets,
* Erstellung und Zuweisung von Tasks,
* Statusänderungen von Tickets und Tasks,
* ausführenden Benutzer und Zeitpunkt der Änderung.

Über verlinkte Ticket- und Tasknummern gelangen Sie direkt zum jeweiligen Eintrag.


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