> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/german/plattform/alarms-rules-and-escalations/rule-chains/nodes/ticket.md).

# Ticket

Aus einer Regelkette ein Ticket erstellen.

<div align="left"><figure><img src="https://2215908449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOqGnkz52o2zVUsEGEZGk%2Fuploads%2FnVC0pcEH3wBLpDSwml8U%2FTicket%20(1).png?alt=media&amp;token=23c505c7-fa69-4efd-ae68-780fdf14c1f8" alt="" width="375"><figcaption></figcaption></figure></div>

Verwenden **Ticket** um aus einer Regelkette ein Serviceticket zu erstellen.

Dieser Knoten hilft dabei, erkannte Probleme in nachverfolgbare Arbeit umzuwandeln.

<div align="left"><figure><img src="https://2215908449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOqGnkz52o2zVUsEGEZGk%2Fuploads%2Fh4FVwdZUrnyp2RQELcDK%2Fimage%2058.png?alt=media&amp;token=eb3ed691-c1c1-4736-8cf6-2b1802c5fd95" alt="" width="307"><figcaption></figcaption></figure></div>

### Was er tut

Der Knoten erstellt ein Ticket, das mit einem Asset verknüpft ist.

Verwenden Sie es für Störungen, Wartungsaufgaben oder Folgeaktionen.

### Eingaben

* **Trigger-Eingangspin** — Startet die Ticket-Aktion.

### Konfigurierbare Einstellungen

<div align="left"><figure><img src="https://2215908449-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOqGnkz52o2zVUsEGEZGk%2Fuploads%2FfzqGtuCBFOsLsi2eGsSU%2FTicket%20(2).png?alt=media&amp;token=98308db4-db38-4663-ade7-29bfa029a71d" alt="" width="375"><figcaption></figcaption></figure></div>

* **Asset** — Wählen Sie das zugehörige Asset aus.
* **Priorität** — Legen Sie die Dringlichkeit fest.
* **Zugewiesene Person** — Wählen Sie den verantwortlichen Empfänger aus.
* **Grund** — Wählen Sie einen vordefinierten Ticketgrund aus.
* **Titel** — Geben Sie einen kurzen Tickettitel ein.
* **Beschreibung** — Fügen Sie die detaillierte Problem- oder Aufgabenbeschreibung hinzu.

### Typische Verwendung

Verwenden **Ticket** nach Logik, die einen Servicefall erkennt.

### Verwandte Dokumentation

* [Service Desk](/collection/german/plattform/service-desk.md)
* [Tickets erstellen](/collection/german/plattform/service-desk/create-tickets.md)
* [Knoten](/collection/german/plattform/alarms-rules-and-escalations/rule-chains/nodes.md)

Den vollständigen Editor-Workflow finden Sie unter [Regelkette konfigurieren](/collection/german/plattform/alarms-rules-and-escalations/rule-chains/configure-rule-chain.md).


---

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