Smart Logic

BuildingPro Suites has a powerful system to register events, report them, and forward them to the appropriate specialists for clarification.

Alarms, rules, and tickets are closely linked. Therefore, this topic is covered in a single chapter.

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Terminology

To understand how alarms, rules, etc., are handled in BuildingPro Suites, it is necessary to familiarize yourself with the terminology used.

-> Rules

Rules are the conditions that must be met for an alarm to be triggered.

Based on rules, you can configure in detail when an alarm should be triggered.

-> Alarms

An alarm in BuildingPro Suites is any message about a non-standard condition. Whenever BuildingPro Suites detects a deviation from a rule, BuildingPro Suites creates an alarm.

An alarm is not automatically a sign of immediate danger. Even in a harmless case, e.g., an overflowing trash can, BuildingPro Suites creates an alarm—provided there is a corresponding rule.

To distinguish how urgent alarms are, alarms are sorted by priorities.

-> Escalations

When an alarm is issued, selected users can be notified automatically and via various channels, e.g., by email or SMS. This functionality is called escalation.

-> Tickets & Tasks

Tickets are work orders that can be sent to specialists when an alarm has been issued.

Tickets can be divided into individual work packages. These work packages are tasks.