Ticket
Create a ticket from a rule chain.
Use Ticket to create a service ticket from a rule chain.
This node helps turn detected issues into tracked work.
What it does
The node creates a ticket that is linked to an asset.
Use it for faults, maintenance tasks, or follow-up actions.
Inputs
Trigger input pin — Starts the ticket action.
Configurable settings
Asset — Select the related asset.
Priority — Set the urgency.
Assigned person — Select the responsible recipient.
Reason — Choose a predefined ticket reason.
Title — Enter a short ticket title.
Description — Add the detailed issue or task description.
Typical use
Use Ticket after logic that detects a service case.
Related documentation
For the full editor flow, see Configure Rule Chain.
Last updated