# Alert & Escalation

Alert & Escalation covers the notification and escalation capabilities that help BuildingPro Suites react to events and keep users informed.

This section focuses on how messages are delivered, how users are notified, and how external channels such as email, SMS, Slack, or Google Chat are used when an escalation is triggered.

## What You Can Manage Here

This section is divided into two areas:

* [Escalations](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations) for defining who is notified, how they are notified, and when notifications are sent
* [Notifications](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/notifications) for managing in-app and browser-based notifications seen directly by users

## How the Areas Relate

Notifications and escalations serve different purposes:

* **Notifications** are shown inside BuildingPro Suites or in the user's web browser
* **Escalations** send alerts through external communication channels and can be configured with schedules, recipients, and channel-specific settings

Together, these features ensure that important events are visible both inside and outside the platform.