# Configure Users for Escalations

## Overview

For alarms to be escalated to users, the user profiles must have been configured correctly and completely.

If you have already created a user, you can add the necessary information to the user profile afterward.

## Procedure

* [-> Open the user data of the user](https://docs.buildings.ability.abb/collection/mandatory-base/platform-core/workspace-and-identity/users/customize-user-data)
* Fill in the marked fields:

<div data-full-width="true"><figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FDsAgBwmGNlcKQ4lFX2dD%2FD2A7C2CC-E6FF-4DAA-B756-69314227043D.png?alt=media&#x26;token=1db1883d-eaf4-4847-8ff8-8a3acf993b4f" alt=""><figcaption><p>Fig. 1 – Information of a user profile</p></figcaption></figure></div>

<table data-full-width="true"><thead><tr><th width="74.33333333333331"></th><th width="182"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Email address</td><td>Alarms are escalated to this email address.</td></tr><tr><td><strong>[B]</strong></td><td>Tags</td><td><p>Assign tags to the user.</p><p>Only if the user is assigned the same tag as the escalation can an alarm be escalated to this user. See <a href="create-a-new-escalation">->here</a></p></td></tr><tr><td><strong>[C]</strong></td><td>Escalation channels</td><td>Specify on which escalation channels the user should be notified. You can find more information under <a href="notification-provider">-> Set contact addresses</a></td></tr><tr><td><strong>[D]</strong></td><td>Tenants</td><td><p>Assign the user to the corresponding tenant.</p><p>The user must be assigned to the tenant in which the escalation is triggered.</p></td></tr></tbody></table>