For alarms to be escalated to users, the user profiles must have been configured correctly and completely.
If you have already created a user, you can add the necessary information to the user profile afterward.
-> Open the user data of the user
Fill in the marked fields:
[A]
Email address
Alarms are escalated to this email address.
[B]
Tags
Assign tags to the user.
Only if the user is assigned the same tag as the escalation can an alarm be escalated to this user. See ->here
[C]
Escalation channels
Specify on which escalation channels the user should be notified. You can find more information under -> Set contact addresses
[D]
Tenants
Assign the user to the corresponding tenant.
The user must be assigned to the tenant in which the escalation is triggered.
Last updated 1 month ago
