# Notification Provider

## Open Notification Provider

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FVyzl0vL6yPdqWpBjaXgA%2FJob%20Dagnostics.png?alt=media&#x26;token=39bad506-d7a9-4eef-8d08-e54acf20272d" alt=""><figcaption></figcaption></figure>

* Open the menu item **Engineering \[A]**

  ▷ The "Engineering" workspace opens.
* Click on **\[B]**

  ▷ The "Notifications providers" menu opens

  ▷ You will see a list of the available notification providers.
* To get to the [**↗Job diagnostic**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/job-diagnostics) click on **\[C] " Show job diagnostic"**
* To Email configuration **\[D]** [**↗ Email.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/mail)
* To Google Chat configuration **\[E]** [**↗ Google Chat.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/google-chat)
* To Slack configuration **\[F]** [**↗ Slack.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/slack)
* To SMS configuration **\[G]** [**↗ SMS.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/sms)
* To eCall configuration **\[H]** [**↗ eCall.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/ecall-services)

For alarms to be successfully escalated to users, the escalation channels (Notification Providers) must be configured correctly.

{% hint style="info" %}
Escalation channels apply system-wide.

This means that each escalation channel is configured only once and then applies to every tenant in the system.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.