# Notification Provider

## Open Notification Provider

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FVyzl0vL6yPdqWpBjaXgA%2FJob%20Dagnostics.png?alt=media&#x26;token=39bad506-d7a9-4eef-8d08-e54acf20272d" alt=""><figcaption></figcaption></figure>

* Open the menu item **Engineering \[A]**

  ▷ The "Engineering" workspace opens.
* Click on **\[B]**

  ▷ The "Notifications providers" menu opens

  ▷ You will see a list of the available notification providers.
* To get to the [**↗Job diagnostic**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/job-diagnostics) click on **\[C] " Show job diagnostic"**
* To Email configuration **\[D]** [**↗ Email.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/mail)
* To Google Chat configuration **\[E]** [**↗ Google Chat.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/google-chat)
* To Slack configuration **\[F]** [**↗ Slack.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/slack)
* To SMS configuration **\[G]** [**↗ SMS.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/sms)
* To eCall configuration **\[H]** [**↗ eCall.**](https://docs.buildings.ability.abb/collection/platform/platform-core/alert-and-escalation/escalations/notification-provider/ecall-services)

For alarms to be successfully escalated to users, the escalation channels (Notification Providers) must be configured correctly.

{% hint style="info" %}
Escalation channels apply system-wide.

This means that each escalation channel is configured only once and then applies to every tenant in the system.
{% endhint %}