# Service Desk

*Tickets* in BuildingPro Suites are work orders.

*Tickets* can be divided into one or more *tasks*. Tasks are sub-tasks.

When all tasks have been completed, the ticket can be closed.

{% hint style="info" %}
A ticket must contain at least one task. Otherwise, it cannot be closed.
{% endhint %}

## The Ticket Menu

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FgirIvIwIVGeiF2Ak01Is%2FTicketing%20(5).png?alt=media&#x26;token=30185c33-fc60-4079-8868-7eea3aed81aa" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th width="78.33333333333337"></th><th width="245.5999755859375"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>"Tickets" menu item</td><td></td></tr><tr><td><strong>[B]</strong></td><td>A <em>Ticket</em></td><td>Entry for a ticket</td></tr><tr><td><strong>[C]</strong></td><td>A <em>Task</em></td><td>Entry for one or more tasks</td></tr><tr><td><strong>[D]</strong></td><td>"Asset Name" column</td><td>This column displays the name of the asset to which the ticket refers.</td></tr><tr><td><strong>[D1]</strong></td><td>Message</td><td>This message appears if a ticket refers to an asset to which the user viewing it has no access.</td></tr><tr><td><strong>[E]</strong></td><td>"Title" column</td><td>The title of the ticket. This information can be specified when <a href="service-desk/create-tickets">-> creating a ticket.</a></td></tr><tr><td><strong>[F]</strong></td><td>"Reason" column</td><td>The <em>reason</em> for the ticket. This information can be specified when <a href="service-desk/create-tickets">-> creating a ticket.</a></td></tr><tr><td><strong>[G]</strong></td><td>"Assigned to" column</td><td>Shows to whom a ticket or a task is assigned. This information must be specified when <a href="service-desk/create-tickets">-> creating a ticket.</a></td></tr><tr><td><strong>[H]</strong></td><td>"Status" column</td><td>Shows the status of a ticket or a task</td></tr><tr><td><strong>[I]</strong></td><td>"Templates" switch</td><td>Displays templates or tickets</td></tr><tr><td><strong>[J]</strong></td><td>"Timeline view" switch</td><td>Turns the <em>timeline</em> on or off</td></tr><tr><td><strong>[K]</strong></td><td>"Open Tickets" switch</td><td>Shows or hides <em>open tickets</em></td></tr><tr><td><strong>[K1]</strong></td><td>"Open Tickets" counter</td><td>Indicates how many <em>open tickets</em> are present</td></tr><tr><td><strong>[L]</strong></td><td>"Closed Tickets" switch</td><td>Shows or hides <em>closed tickets</em></td></tr><tr><td><strong>[L1]</strong></td><td>"Closed Tickets" counter</td><td>Indicates how many <em>closed tickets</em> are present</td></tr><tr><td><strong>[M]</strong></td><td>Default Ticket Recipient</td><td>Opens a window in which the default ticket recipient can be specified <a href="service-desk/ticket-settings">-> Ticket settings</a></td></tr><tr><td><strong>[N]</strong></td><td>Search</td><td>Shows the search window</td></tr><tr><td><strong>[O]</strong></td><td>Create new ticket</td><td>Opens the menu <a href="service-desk/create-tickets">-> Create new ticket</a></td></tr><tr><td><strong>[P]</strong></td><td>Sort tickets</td><td>Tickets can be sorted by ID, asset, title, reason, assigned to, status</td></tr><tr><td><strong>[Q]</strong></td><td>"Show tasks" switch</td><td>Shows or hides tasks belonging to tickets</td></tr><tr><td><strong>[R]</strong></td><td>More options</td><td>Shows more options for the corresponding element</td></tr></tbody></table>