> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/platform/service-desk/configure-ticket.md).

# Configure Ticket

## Overview

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FBT0RMnN6AkPKOhVBM9qY%2FTicketing%20(6).png?alt=media&#x26;token=f9ce171e-9bb2-4d85-b621-0e4169c3b5eb" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th width="74.73332722981775"></th><th width="170"></th><th width="634"></th><th></th></tr></thead><tbody><tr><td><strong>[A1]</strong></td><td>User Name</td><td>Your user name is filled in by default.</td><td>Optional</td></tr><tr><td><strong>[A2]</strong></td><td>Phone number</td><td>If a phone number is stored, it is automatically filled in.</td><td>Optional</td></tr><tr><td><strong>[A3]</strong></td><td>E-mail</td><td>The email address of your user is automatically entered.</td><td>Optional</td></tr><tr><td><strong>[B]</strong></td><td>Assigned to</td><td>Assign the ticket to a user.</td><td>Required field</td></tr><tr><td><strong>[C]</strong></td><td>Title of the ticket</td><td>Give the ticket a title.</td><td>Required field</td></tr><tr><td><strong>[D]</strong></td><td>Priority</td><td>Set the priority of the ticket.</td><td>Required field</td></tr><tr><td><strong>[E]</strong></td><td>Reason</td><td>Select the reason for the ticket.</td><td>Required field</td></tr><tr><td><strong>[F]</strong></td><td>Alarm</td><td>Assign the ticket to a specific alarm.<br>If you <a href="/pages/yE8ahUkFv241FhuqpFVH">-> created the ticket</a> via an alarm, this field is already filled out.</td><td>Optional</td></tr><tr><td><strong>[G]</strong></td><td>Asset</td><td>Assign an asset to the ticket to link it to specific devices or systems.</td><td>Optional</td></tr><tr><td><strong>[H]</strong></td><td>Tags</td><td>Choose whether to use tags from the asset or custom tags.</td><td>Optional</td></tr><tr><td><strong>[H1]</strong></td><td>Search tags</td><td>Assign tags to better categorize the ticket and manage access rights.</td><td>Optional</td></tr><tr><td><strong>[I]</strong></td><td>Description</td><td>Add a description to explain the reason for creating the ticket.</td><td>Required field</td></tr><tr><td><strong>[J]</strong></td><td>Template</td><td>Mark this ticket as a template for future tickets, if desired.</td><td>Optional</td></tr><tr><td><strong>[K]</strong></td><td>Attachments</td><td>Upload documents such as data sheets or technical documents.</td><td>Optional</td></tr><tr><td><strong>[L]</strong></td><td>Save</td><td>Save and create the ticket.</td><td>-</td></tr></tbody></table>

## Step by Step

1. Follow the steps from the chapter [-> Create Tickets](/collection/platform/service-desk/create-tickets.md)
2. Configure the ticket. At least the fields **\[A]**, **\[F]**, and **\[H]** must be filled out.
3. Click on **Save \[E]**

   ▷ The menu [-> Ticket Details](/collection/platform/service-desk/ticket-details.md) opens
4. Continue in the chapter [-> Create Tasks](/collection/platform/service-desk/create-tasks.md)


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