> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/platform/service-desk/ticket-details.md).

# Ticket Details

The **Ticket Details** page is used for managing and viewing all important information of a ticket, including the associated tasks, comments, and activities, as well as for carrying out actions such as editing, closing, or creating tasks.

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FJogOtmcuu4PJ6TBeExUt%2FTicketing%20(7).png?alt=media&#x26;token=7de2393b-7995-40ba-b4f4-0d65f790e76c" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th width="72.93333943684894"></th><th width="204.199951171875"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Timeline</td><td>A timeline where you can see who did what when; it shows when who worked on what.</td></tr><tr><td><strong>[A1]</strong></td><td>User</td><td>Who did something</td></tr><tr><td><strong>[A2]</strong></td><td>Next/Previous Week</td><td>Go one week forward or back and see what was done.</td></tr><tr><td><strong>[A3]</strong></td><td>Event Marker</td><td>Marks when something happened and how much happened. By clicking on the marker, further information can be displayed.</td></tr><tr><td><strong>[B]</strong></td><td>Comment field</td><td>An area where comments can be written and discussions can be held.</td></tr><tr><td><strong>[B1]</strong></td><td>Comment</td><td>Shows who wrote the comment, when it was written, and the content of the comment.</td></tr><tr><td><strong>[B2]</strong></td><td>Add comment</td><td>Allows you to write a new comment as text.</td></tr><tr><td><strong>[B3]</strong></td><td>Attach file</td><td>Allows you to attach a file to a comment.</td></tr><tr><td><strong>[B4]</strong></td><td>Send</td><td>Sends the comment.</td></tr><tr><td><strong>[C]</strong></td><td>Work log</td><td>Logs which tasks have been carried out or which changes have been made.</td></tr><tr><td><strong>[D]</strong></td><td>Create task</td><td>Creates a new task that is added to the ticket. <a href="/pages/VngMR2akpWLN6FmcUWmu">-> Create tasks</a></td></tr><tr><td><strong>[E]</strong></td><td>Sort tasks</td><td>Allows you to sort the tasks by ID, asset, title, reason, assignee, and status.</td></tr><tr><td><strong>[F]</strong></td><td>Tasks</td><td>Lists all tasks and displays their information.</td></tr><tr><td><strong>[F1]</strong></td><td>Task ID</td><td>The unique ID of the task.</td></tr><tr><td><strong>[F2]</strong></td><td>Asset</td><td>Shows the asset to which the task is linked.</td></tr><tr><td><strong>[F3]</strong></td><td>Status</td><td>Shows the status of the task, e.g., in progress, completed, or assigned.</td></tr><tr><td><strong>[F4]</strong></td><td>More options</td><td>Offers options for the asset or linked assets to access them quickly.</td></tr><tr><td><strong>[G]</strong></td><td>Ticket Info</td><td>Shows all relevant information of the ticket.</td></tr><tr><td><strong>[G1]</strong></td><td>Edit ticket</td><td>Allows you to edit the ticket afterward. <a href="/pages/yE8ahUkFv241FhuqpFVH">-> Create ticket</a></td></tr><tr><td><strong>[G2]</strong></td><td>Close ticket</td><td>Closes the ticket as soon as all associated tasks are completed. Only the assigned person can do this. <a href="/pages/httwJlfnkAQsWfJkAJoD">-> Close ticket</a></td></tr><tr><td><strong>[G3]</strong></td><td>Cancel ticket</td><td>Cancels the ticket. This can also only be done by the assigned person.</td></tr></tbody></table>

{% hint style="info" %}
A ticket can only be closed or canceled by the person to whom it was assigned, and it can only be closed when all tasks are completed.
{% endhint %}


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