> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/platform/service-desk/ticket-settings.md).

# Ticket Settings

## Open Ticket Settings

To open the **Ticket Settings**, follow these steps:

1. **Navigate to the ticket view:** In the *sidebar*, click on **Tickets**.
2. **Open settings:** In the top bar of the ticket view, you will see a **gear icon** <img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FMLaXX9P158E7VhzagJVD%2Fimage.png?alt=media&#x26;token=b8b06766-5f61-4a3d-a3b7-93f6c6139296" alt="" data-size="line">. ▷ Click on this icon to open the *Ticket Settings* window.

## Configure Ticket Settings

The **Ticket Settings** window in *Eliona* offers various options to configure notifications and default assignments for tickets. The individual elements are structured as follows:

<figure><img src="https://3489494878-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9GvUpaatBiReR43XFSMg%2Fuploads%2FAjt7l7HczNlhMbg9Efgg%2FTickets%20Setting%20(1).png?alt=media&#x26;token=514b87fe-7cb0-4a84-8ee0-66071dbd0160" alt=""><figcaption></figcaption></figure>

* **Activate email notifications \[A]:** Turn on this option to automatically notify the assigned person by email as soon as a new ticket is created.
* **Notification from priority level \[B]:** Select the minimum priority from which notifications should be sent (e.g., "Medium" or higher).
* **Default assignee \[C]:** Define a default person who is automatically entered as the assignee for new tickets.
* **Delete default assignee \[D]:** Remove the defined default assignee by clicking on this button.
* **Save changes \[E]:** Save all changes you have made or cancel the process to leave the settings unchanged.


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