> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/success-stories/infrastructure-and-alarming-portal-for-a-swiss-bank.md).

# Infrastructure and Alarming Portal for a Swiss Bank

A resilient hybrid alarm and analytics portal for more than 50 buildings.

**Industry:** Banking and Finance\
**Organization:** Swiss bank\
**Scope:** More than 50 buildings worldwide\
**Year:** 2024

## At a Glance

| Measure         | Result                                                  |
| --------------- | ------------------------------------------------------- |
| Datapoints      | More than 200,000                                       |
| Buildings       | More than 50 worldwide                                  |
| Architecture    | Highly available hybrid cloud and on-premise deployment |
| Alarm integrity | Edge buffering prevents alarm loss during interruptions |

## Overview

The bank replaced a deprecated alarm system with a scalable portal for alarm monitoring, analytics, dashboards, asset management, rules, notifications, filtering, and geographic visualization. BuildingPro Suites integrates into the bank's IT environment while leaving existing specialist systems in place.

## Architecture

The platform runs as containerized services on a Kubernetes cluster managed by the customer. Separate environments support development, testing, rollout preparation, and production. A central database receives alarm state changes and analog measurements from buildings around the world.

Niagara JACE 8000 and 9000 gateways and Dell servers connect local systems using BACnet/IP, Modbus, KNX, S7, TCP/IP, REST, OPC UA, APROL, SNMP, and Niagara. Data is engineered and harmonized at the edge before publication to BuildingPro Suites.

## Reliable Alarm Management

Each building contributes approximately 2,000–25,000 datapoints. Edge buffering preserves data and alarms during communication failures. The portal provides alarm priorities, mandatory acknowledgment for critical alarms, repeated notifications, role-based access, and tag-based filtering. Mail integration and SAML single sign-on connect the platform to established enterprise services.

## Rollout Challenges

The main effort is harmonizing datapoints from diverse building systems. Older installations, incomplete data, and deprecated interfaces can require building-specific engineering and custom drivers. A building-by-building rollout and close coordination with suppliers made the international deployment manageable while meeting stringent cybersecurity requirements.

[-> \[External Link\] Read the complete success story](https://stage.advisor.buildings.ability.abb/success-stories/infrastructure-alarming-swiss-bank)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.buildings.ability.abb/collection/success-stories/infrastructure-and-alarming-portal-for-a-swiss-bank.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.