ticket details

The ticket detailsThe -page is used to manage and provide an overview of all important information about a ticket, including the associated tasks, comments, and activities, as well as to perform actions such as editing, closing, or creating tasks.

[A]	Timeline	A timeline in which it can be seen who did what and when; it becomes clear when who worked on what
[A1]	Users	Who did something
[A2]	Next/Previous week	go forward or back one week and see what was done
[A3]	Event marker	Marks when something happened and how much happened. Clicking the marker can show additional information.
[B]	Comment field	A section where comments can be written and discussions can be held.
[B1]	Comment	Shows who wrote the comment, when it was written, and the content of the comment.
[B2]	Add comment	Allows you to write a new comment as text.
[B3]	Attach file	Allows a file to be attached to a comment.
[B4]	Submit	Sends the comment.
[C]	Work log	Logs which tasks were performed or which changes were made.
[D]	Create task	Creates a new task that is added to the ticket. -> Create task
[E]	Sort tasks	Allows tasks to be sorted by ID, asset, title, reason, assignment, and status.
[F]	tasks	Lists all tasks and displays their information.
[F1]	Task ID	The unique ID of the task.
[F2]	asset	Shows the asset with which the task is linked.
[F3]	Status	Shows the status of the task, e.g. in progress, completed, or assigned.
[F4]	More options	Provides options for the asset or linked assets so they can be accessed quickly.
[G]	Ticket info	Displays all relevant information about the ticket.
[G1]	Edit ticket	Allows the ticket to be edited afterward. -> Create ticket
[G2]	Close ticket	Closes the ticket once all associated tasks have been completed. Only the assigned person can do this. -> Close ticket
[G3]	Cancel ticket	Cancels the ticket. This can also only be carried out by the assigned person.

A ticket can only be closed or canceled by the person it was assigned to, and it can only be completed once all tasks have been done.