🎟️Tickets
Tickets In eliona, work orders are.
Tickets are divided into one or more tasks subdivided. Tasks are subtasks.
If all tasks have been completed, the ticket can be closed.
A ticket must contain at least one task. Otherwise, it cannot be closed.
The ticket menu
[A]
Menu item "Tickets"
[B]
A Ticket
Entry for a ticket
[C]
One Task
Entry for one or more tasks
[D]
Column "Asset Name"
This column displays the asset name that the ticket refers to.
[D1]
Message
If a ticket refers to an asset to which the viewing user does not have access, this message appears.
[E]
Column "Title"
The title of the ticket. This information can be -> when creating a ticket specified.
[F]
Column "Reason"
The Reason of the ticket. This information can be -> when creating a ticket specified.
[G]
Column "Assigned to"
Shows who a ticket or a task is assigned to. This information must be -> when creating a ticket specified.
[H]
Column "Status"
Shows the status of a ticket or a task
[I]
Switch "Templates"
Displays the templates or the tickets
[J]
Switch "Timeline view"
Turns the Timeline on or off
[K]
Switch "Open tickets"
Displays Open tickets on or off
[K1]
Counter "Open tickets"
Indicates how many Open tickets are present
[L]
Switch "Closed tickets"
Displays Closed tickets on or off
[L1]
Counter "Closed tickets"
Indicates how many Closed tickets are present
[M]
Default ticket recipient
Opens a window in which the default ticket recipient can be specified -> Ticket settings
[N]
Search
Shows the search window
[P]
Sort tickets
Tickets can be sorted by ID, Asset, Title, Reason, Assigned to, Status
[Q]
Switch "Show tasks"
Shows or hides tasks belonging to tickets
[R]
More options
Shows more options for the corresponding element
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