# Tickets

*Tickets* In eliona, work orders are.  

*Tickets* are divided into one or more *tasks* subdivided. Tasks are subtasks. 

If all tasks have been completed, the ticket can be closed.

{% hint style="info" %}
A ticket must contain at least one task. Otherwise, it cannot be closed.
{% endhint %}

## The ticket menu

<figure><img src="https://content.gitbook.com/content/Nyvwhz1kEMXcHf4HLuZ8/blobs/AOTstzafao5Enshj0TA2/Ticketing%20(5).png" alt=""><figcaption></figcaption></figure>

<table data-full-width="true"><thead><tr><th width="114.33333333333337"></th><th width="336"></th><th></th></tr></thead><tbody><tr><td><strong>[A]</strong></td><td>Menu item "Tickets"</td><td></td></tr><tr><td><strong>[B]</strong></td><td>A <em>Ticket</em></td><td>Entry for a ticket</td></tr><tr><td><strong>[C]</strong></td><td>One <em>Task</em></td><td>Entry for one or more tasks</td></tr><tr><td><strong>[D]</strong></td><td>Column "Asset Name"</td><td>This column displays the asset name that the ticket refers to.</td></tr><tr><td><strong>[D1]</strong></td><td>Message</td><td>If a ticket refers to an asset to which the viewing user does not have access, this message appears.</td></tr><tr><td><strong>[E]</strong></td><td>Column "Title"</td><td>The title of the ticket. This information can be <a href="tickets/create-tickets">-> when creating a ticket</a> specified.</td></tr><tr><td><strong>[F]</strong></td><td>Column "Reason"</td><td>The <em>Reason</em> of the ticket. This information can be <a href="tickets/create-tickets">-> when creating a ticket</a> specified.</td></tr><tr><td><strong>[G]</strong></td><td>Column "Assigned to"</td><td>Shows who a ticket or a task is assigned to. This information must be <a href="tickets/create-tickets">-> when creating a ticket</a> specified.</td></tr><tr><td><strong>[H]</strong></td><td>Column "Status"</td><td>Shows the status of a ticket or a task</td></tr><tr><td><strong>[I]</strong></td><td>Switch "Templates"</td><td>Displays the templates or the tickets</td></tr><tr><td><strong>[J]</strong></td><td>Switch "Timeline view"</td><td>Turns the <em>Timeline</em> on or off</td></tr><tr><td><strong>[K]</strong></td><td>Switch "Open tickets"</td><td>Displays <em>Open tickets</em> on or off</td></tr><tr><td><strong>[K1]</strong></td><td>Counter "Open tickets"</td><td>Indicates how many <em>Open tickets</em> are present</td></tr><tr><td><strong>[L]</strong></td><td>Switch "Closed tickets"</td><td>Displays <em>Closed tickets</em> on or off</td></tr><tr><td><strong>[L1]</strong></td><td>Counter "Closed tickets"</td><td>Indicates how many <em>Closed tickets</em> are present</td></tr><tr><td><strong>[M]</strong></td><td>Default ticket recipient</td><td>Opens a window in which the default ticket recipient can be specified <a href="tickets/ticket-settings">-> Ticket settings</a></td></tr><tr><td><strong>[N]</strong></td><td>Search</td><td>Shows the search window</td></tr><tr><td><strong>[O]</strong></td><td>Create new ticket</td><td>Opens the menu <a href="tickets/create-tickets">-> Create new ticket</a> </td></tr><tr><td><strong>[P]</strong></td><td>Sort tickets</td><td>Tickets can be sorted by ID, Asset, Title, Reason, Assigned to, Status</td></tr><tr><td><strong>[Q]</strong></td><td>Switch "Show tasks"</td><td>Shows or hides tasks belonging to tickets</td></tr><tr><td><strong>[R]</strong></td><td>More options</td><td>Shows more options for the corresponding element</td></tr></tbody></table>


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