> For the complete documentation index, see [llms.txt](https://docs.buildings.ability.abb/collection/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.buildings.ability.abb/collection/english-v14/documentation/tickets.md).

# tickets

Tickets are work orders in Eliona. A ticket can be divided into several tasks. Tasks represent the individual work steps and record the time spent on them.

{% hint style="info" %}
A ticket can only be closed once it contains at least one task and all associated tasks are completed.
{% endhint %}

## Open Ticket Management

In the sidebar, click **Tickets \[A]**. The ticket list shows open and closed tickets as well as the associated tasks.

<div data-full-width="true"><figure><img src="/files/aa98293fb5667f5d66ef808fe63cdacbb1bfc991" alt="Ticket Management mit Ticketliste, Tasks und Bedienelementen"><figcaption><p>Ticket Management</p></figcaption></figure></div>

## Tickets and tasks in the list

<table data-header-hidden data-search="false"><thead><tr><th width="67.87994384765625">Element</th><th width="139.03985595703125">Title</th><th>Description</th></tr></thead><tbody><tr><td><strong>[B]</strong></td><td>Ticket</td><td>Entry for a ticket.</td></tr><tr><td><strong>[B1]</strong></td><td>Ticket number</td><td>Unique number of the ticket.</td></tr><tr><td><strong>[B2]</strong></td><td>Status</td><td>Current status of the ticket.</td></tr><tr><td><strong>[B3]</strong></td><td>Priority</td><td>Priority of the ticket.</td></tr><tr><td><strong>[B4]</strong></td><td>Title</td><td>Title of the ticket.</td></tr><tr><td><strong>[B5]</strong></td><td>Assignee</td><td>Person assigned to the ticket.</td></tr><tr><td><strong>[B6]</strong></td><td>Due on</td><td>Due date or period. Overdue open tickets are shown in red as <strong>Overdue</strong> marked. The comparison is made by whole calendar days; completed or canceled tickets are not considered overdue.</td></tr><tr><td><strong>[B7]</strong></td><td>Total time</td><td>Sum of the times recorded in all subordinate tasks. A manually adjusted total time can override this display. <a href="/pages/26b140bfee636c82b984a19b89d6c3fb547279de#arbeitszeit">-> More about time calculation</a></td></tr><tr><td><strong>[B8]</strong></td><td>Asset</td><td>Assigned asset.</td></tr><tr><td><strong>[B9]</strong></td><td>Reason</td><td>Reason for the ticket.</td></tr><tr><td><strong>[B10]</strong></td><td>Created on</td><td>Creation date.</td></tr><tr><td><strong>[B11]</strong></td><td>Tags</td><td>Only tags from favorited categories appear in the overview. <a href="/pages/545005ff273c05941b46e51638c485bc0e0a93d9#kategorien-als-favorit-markieren">-> Mark categories as favorites</a></td></tr><tr><td><strong>[B12]</strong></td><td>Reference number</td><td>Freely definable reference, for example an external order number.</td></tr><tr><td><strong>[B13]</strong></td><td>Open</td><td>Opens the <a href="/pages/26b140bfee636c82b984a19b89d6c3fb547279de">-> Ticket details</a>.</td></tr><tr><td><strong>[B14]</strong></td><td>More options</td><td>Opens additional actions such as <strong>Go to</strong>. Authorized users can delete the ticket here.</td></tr><tr><td><strong>[C]</strong></td><td>Task</td><td>Entry for a task assigned to the ticket.</td></tr><tr><td><strong>[C1]</strong></td><td>Open</td><td>Opens the task details.</td></tr><tr><td><strong>[C2]</strong></td><td>More options</td><td>Opens additional actions for the task.</td></tr></tbody></table>

## View and tools

<table data-header-hidden data-search="false"><thead><tr><th width="60.84002685546875">Element</th><th width="140.48004150390625">Title</th><th>Description</th></tr></thead><tbody><tr><td><strong>[D]</strong></td><td>Timeline</td><td>Displays tickets and tasks on a timeline. <a href="/pages/4f5179c7dac872b0d6f6b4434ccfbd10b74e7554#timeline">-> Use timeline</a></td></tr><tr><td><strong>[E]</strong></td><td>Open</td><td>Shows or hides open tickets.</td></tr><tr><td><strong>[F]</strong></td><td>Closed</td><td>Shows or hides closed tickets.</td></tr><tr><td><strong>[G]</strong></td><td>Templates</td><td>Opens the template management. <a href="/pages/ca32eb9a9eceacd3e14876b14cf30d50bc489d33">-> Ticket templates</a></td></tr><tr><td><strong>[H]</strong></td><td>Columns</td><td>Determines which ticket and nested task columns are displayed and in what order.</td></tr><tr><td><strong>[I]</strong></td><td>Export</td><td>Exports the currently filtered tickets and tasks as a CSV or XLSX file. The export includes, among other things, due periods, adjusted times, task creation dates, and ticket descriptions.</td></tr><tr><td><strong>[J]</strong></td><td>Settings</td><td>Opens the <a href="/pages/605ee169b4ffa284e55d63371e192f83932649e0">-> Ticket and task settings</a>.</td></tr><tr><td><strong>[K]</strong></td><td>Filter</td><td>Opens the filter sidebar.</td></tr><tr><td><strong>[L]</strong></td><td>Create ticket</td><td>Opens the form for a new ticket. <a href="/pages/4b379c335a3623de2586cc693554a46f063b1111">-> Create tickets</a></td></tr></tbody></table>

Which actions are available depends on the project role and the relationship to the ticket or task. [-> Rights for tickets and tasks](/collection/english-v14/documentation/tickets/rechte-fuer-tickets-und-tasks.md)


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